HUMAN INSIGHTS
The gap between what organizations intend and what actually happens is often a people problem, rarely a strategy one. These insights explore that gap through the lens of human-centered design, cultural intelligence, leadership behavior, AI adoption, and workforce design - all grounded in what is actually happening inside organizations right now.
Come ready to rethink what you know and leave with ideas you can actually use.
Leading Across Generations: Building the Future Without Breaking Each Other
Gen Z will make up nearly 30% of the workforce in just a few years. But they’re not the future workforce, they’re already here. And when they see leaders who reduce them to caricatures, what message are they expected to interpret from those interactions? And why would they want to work for leaders who refuse to respect and understand them?
Human Centered Design: Strategic Key to Future-Proofing Business and Society
Walk into most organizations today and you’ll see a familiar pattern: strategies are set in boardrooms, leadership frameworks rolled out in playbooks, products built in labs, and then, (only after all of this) the humans these systems are meant to serve are asked to adjust and pivot.
Encoding Humanity: Building a Multicultural Future of Work
The Machines are Coming! I’m too familiar with SkyNet, M3GAN and – what’s that robot’s name from iRobot? – to know that encoding a human element into the machines we use and design is critical to our survival.
Lessons from the Middle: How Mid-Level Leaders Can Influence Without the Title
After a few glorious weeks of birthday naps (yes, plural) and some intentional downtime, I kicked off my “new year” in the best way I know how—teaching, connecting, and pouring into leaders.
Breaking Through: A Full-Circle Moment with Genesys Works Chicago
Some moments remind you why you do what you do. This one, standing on stage as the keynote speaker for Genesys Works Chicago’s 15th Anniversary Breaking Through Celebration, was one of those moments for me.